Shipping Policy
Domestic Shipping Rates and Estimates
We offer a simple $15 flat rate for shipping in Aus. Shipping charges for your order will be displayed at checkout.
Local delivery
Free local delivery is available for orders over $100, within 20kms of Lang Lang.
Deliveries are made from Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at WHPH Active 2/14-16 Westernport Road Lang Lang. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you confirmation email when your order is ready along with collection instructions. Our in-store pickup hours will be indicated in your confirmation email. Please have your order confirmation email with you when you come in to store.
International Shipping
Unfortunately, we are unable to offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at justinedemel@gmail.com with your name and order number, and we will look into it for you.